Fans record 11,000th in the queue for a concert in Sydney in January 2020.
The Sydney Opera House says strict action has been taken to ensure that ticket bots have not influenced Lizzo’s presale. Photograph: Pictures by Matthew Baker / Getty
The Sydney Opera House said that it took strong action to ensure that Lizzo’s show presale was not subject to ticket bots, despite thousands of people waiting in the queue for tickets that sold out on Wednesday in a matter of minutes.

The presale for Lizzo’s January 2020 Truth Hurts tour event in Sydney began on Wednesday, ahead of Thursday’s general sale, but very early on fans started reporting as far back as 11,000th in the queue waiting for tickets. The venue has less than 6,000 seats.
Some fans claimed that the ticket buying process for the Sydney Opera House was targeted by ticket bots used by scalpers to purchase tickets for on-sale via ticket resale sites like Viagogo.

Adam Rida
Tickets have already started to appear on Viagogo for as much as $19,000 for Lizzo’s Melbourne show.
But the Opera House said it tracked fraudulent behavior and would not send tickets until the event day.
“The Sydney Opera House takes ticket scalping seriously. Across all Sydney Opera House events we have system checks in place to monitor fraudulent behaviours, and tickets may be cancelled without notice if these checks detect any anomalies,” it said.
“As planned, tickets for the Sydney Opera House show at Lizzo will only be sent on the day of the event Monday, January 6, 2020 to restrict unauthorized resales.”
Bots for ticket purchases are illegal in NSW, but not in the rest of Australia.
Fines are as high as $110,000 for those using NSW ticket bots, and the law also allows people reselling tickets to keep prices within 10 percent of the original price.
After Wednesday afternoon, there were no Sydney Lizzo tickets on Viagogo, and tickets for other Sydney shows for bands like U2 seemed closer to face value than Lizzo’s Melbourne show.
In a regulatory impact statement released in November last year, the federal government said that a nationwide ban on bots would provide consumers with fairer access to tickets, but said further work was needed to develop a ban enforcement and penalty regime.
Instead the government has chosen to allow ticket resellers to disclose the face value of tickets, and websites that sell tickets are not the primary ticket sellers.
Restricting reselling to face value or a cap of 10% above ticket price, as in NSW, would cost the industry $20m over 10 years to implement, the federal government stated.
At Augusts’ last meeting of ministers of state and federal consumer law, the federal government said it would provide the state and territorial ministers with a written report on ways to ban ticket buying bots.


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